Refund policy
Camp Cancellation Policy
We get it – life happens. Kids get sick, schedules change, and sometimes plans just don’t work out.
We’ve built our cancellation policy to be as fair as possible while also protecting our ability to run great camps for everyone.
Here’s how it works:
More than 30 days out?
You’ll get a full refund as class credit (minus admin fee).
Use it for any of our programs except memberships and merch.
14-30 days before camp starts?
We’ll give you 75% back as camp credit (minus admin fee), good for 90 days on any of our programs except memberships and merch.
Less than 14 days out?
You’ll receive 50% as camp credit (minus admin fee), valid for 90 days on any programs except memberships and merch.
Less than 24 hours or no-shows?
14 We’ll issue 25% camp credit (minus admin fee).
It’s not much, but at least it’s something toward your next adventure with us.
How to request your credit:
Fill out our credit request form. Once we approve it (usually within 24 hours), we’ll send you a link to pay the administration fee.
As soon as that’s processed, your credit will be added to your account and ready to use.
Why the admin fee?
Running a small business means every registration involves real work – scheduling, communication, planning.
The fee helps cover those costs when plans change:
∙ 1-day camps: $15 admin fee
∙ 3-day camps: $25 admin fee
∙ 5-day camps: $35 admin fee
Once camp starts:
We don’t offer refunds for early pickups or if your child misses a day here and there.
But we’re not heartless – if your kid gets sick after Day 1 and needs to miss the rest of camp, we’ll give you 25% credit for the remaining days (no admin fee required).
This applies up to twice per calendar year because we trust you.
Want to transfer your spot?
No problem. Email us anytime and we’ll switch the registration to another child or family. Transfer fees are $15 for 1-day camps, $25 for 3-day camps, and $35 for 5-day camps.
Just know it’s permanent – once you transfer, the spot belongs to them and follows the same cancellation rules.
What if we cancel?
If we have to cancel camp entirely, you’ll get a full refund or credit (your choice).
If we need to combine a trapeze and parkour session because of low enrollment, that’s not considered a cancellation; you’re still getting an awesome camp experience, just with some extra variety.
We’ve designed this to be fair to families while also protecting our small business.
We appreciate your understanding and we’re always here to talk if you have questions.
How to Request Credit or Transfer
To request a cancellation or transfer:
- Complete our Credit Request Form.
- Once approved (typically within 24 hours), you will receive a link to pay any applicable administration or transfer fee.
- After payment is processed, credit will be added to your account or your registration will be updated.
If you have questions, we’re always happy to talk through your options.
TRAPEZE CLASS REFUND POLICY
ALL TRAPEZE CLASS BOOKINGS ARE FINAL SALE.
MERCHANDISE REFUND POLICY
Thank you for your purchase from Santa Barbara Trapeze Co. Shop.
We're so sorry to hear it your items from our shop didn't work out for you. All unworn items are eligible for a full refund (minus shipping) within 14 business days.
To submit a return please provide your full name and order number and contact:
From there, our team will provide you with a return label and next steps.
While we take pride in the quality of our items and inspect them thoroughly, if you notice there is an error or issue with your product upon please contact our team within 5 days of receiving your item. We're human things happen but we would love the opportunity to make it right.
*we do not offer exchanges at this time